Refund Policy

At The First City Collection, every item is made to order specifically for you. Because of the personalized, made-to-order nature of our products, we do not accept returns, refunds, or exchanges due to ordering the wrong size, color, style, or because you changed your mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item due to an error on our end, we'll make it right.

Please contact us within 7 days of delivery at customercare@thefirstcitycollection.com and include:

• Your order number

• A brief description of the issue

• Clear photos of the item and the packaging, if applicable.

Once your claim has been reviewed and approved, we will provide a replacement or issue a refund at no additional cost to you.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or incomplete address provided by the customer may require additional shipping charges before they can be resent.

Order Changes & Cancellations

Because orders begin processing shortly after they are placed, we cannot guarantee changes or cancellations once production has started. If you need to make a change, please contact us as soon as possible, and we'll do our best to help.

Contact Information

If you have any questions about this Refund Policy or need assistance with your order, we're always happy to help. You can contact our Customer Care team at customercare@thefirstcitycollection.com, and we'll respond as quickly as possible.